Return to Help Index
My Account
How do I create an account?
 

How do I create an account?

  1. Click the "My Account / Order Status" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer" - Then simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

IMPORTANT: If you are creating an account to track an order you placed previously and anonymously you should know your new account will not show the anonymous order you placed with us previously. To track anonymous orders you must email us directly from the order confirmation email you received after you placed your order. If you want full control and visibility of your order online it is always recommended to set up an account with us during the order process.


How do I edit my account information?
 

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.


How much is my shipping?
 

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout Page where you will be offered Shipping Method choices and their prices after you enter a valid delivery address.

If a shipping price is not available at the time of checkout you can still place your order and we will contact you regarding shipping. Reasons why shipping may not be calculating - Your shipping to Alaska, or Hawaii; The item(s) require specific delivery options like "White Glove"; OR your shipping your items to another country like Canad for example

Remember: There is FREE Shipping on orders of $250 or more (valid in the US only - Alaska & Hawaii are not included - Not valid on clearance items)


I forgot my password.
 

I forgot my password

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

If you've placed an order previously and your account can not be found please double check that you entered your email address correctly. My email address is correct, now what? You may have made an anonymous purchase and never created an account, if this is the case please send us an email requesting that your account be set up referencing your order number and email address. We will set your account up within 1-2 hours after you make this request


I received the wrong product.
 

I received the wrong product...

If you received the wrong product, please contact customer service ASAP! (800) 957-1178 We will ask you to verify the incorrect product with a detailed description and photo. As soon as we determined what happened (withing 1-2 business days) You will have the option to keep that item at a discount, or exchange it for the correct one.


What is your return policy?
 

What is your return policy

You have 30 days to return an item for any reason.

Returns are simple and easy - To return your items(s) click here to review our return policy and request your RMA# (Return Merchandise Authorization)


When will my order ship?
 

When Will My Order Ship?

Each individual product page lists the current "lead time and availability" of that product. Hand-made, or made to order furniture and decor can take longer to ship because it is hand-made after you place your order and then shipped.

Every 2 weeks we email updates on your orders status and let you know when the item(s) are scheduled to be completed and shipped base on the shops estimate at that time. If your CC has not already been charge for the order it will be charged at this 2 week time because we will have already vested several hours of work and material costs into your project.

Below is a list of current lead times per shop -

  • Bella Toscana: Shipping in 3-5 Business Day's
  • Century Hardware: Shipping in 1-2 Business Day's
  • Charleston Forge: Shipping in 3-4 Weeks (Hand-Crafted in the USA)
  • Couleur: Shipping in 4-5 Weeks (Hand-Crafted in Mexico)
  • Enclume Design Products: Shipping in 2-4 Business Days with standard finishes, or 4 weeks for plating
  • Griffin Creek: Shipping in 10-12 Business Day's (Hand-Crafted in the USA!)
  • Mathews & Company: Shipping in 4-5 Weeks (Hand-Crafted in Mexico)
  • Mesa Home Products: Shipping in 2-4 Business Day's
  • Napa Forge: Shipping in 3-5 Business Day's
  • OW Lee: Shipping in 4-6 Weeks (Hand-Crafted in the USA)
  • Pilgrim: Shipping in 3-5 Business Day's
  • Prima: Shipping in 6-8 Weeks (Hand-Crafted in Mexico)
  • Stone County Ironworks: Shipping in 4-5 Weeks (Hand-Crafted in the USA)
  • John T. Unger: Shipping in 2 Weeks (Hand-Crafted in the USA)
  • Corbels: Shipping in 5-7 Business Day's (Hand-Crafted in the USA)

Hand Made products take time to personalize, We ask that you please be patient and allow the artisans to do their best work. The quality is worth the wait and we guarantee that!

Want to Track Your Orders Progress?

If you created an account when you made your purchase you can log into your account by clicking on My Account / Order Status" link at the top right hand side of our site to track the progress of your order. If you did not create an account during checkout you will not have an account to log into so you will have to call or send and email requesting the status of your order. At your request we can also turn your anonymous order into an account that will allow you to log in and track your order.

Regardless of whether or not you set up an account - You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.