You may return an item for a refund/exchange of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us with an RMA. Return credits are issued within 4 business days once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
If your item happens to arrive damaged or defective, we are happy to arrange for a prompt replacement. Click here for more information.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Items returned in used condition will not be refunded. The few exceptions that cannot be returned include:
- Clearance Items
- Gift Certificates
- Personalized Items / Includes Custom Size alterations to existing furnishings
- Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order)
Things you should know about non returnable items listed above
As stated at the time of your purchase, clearance, personalized/custom items, and items marked as "non-returnable" cannot be returned. However, if you received this item and find there is substantial damage or some other issue like manufactured defect, please get in touch with us. Of course we want to help you out and be fair.
Registry / Gift Returns
Hey it happens, its not going to work for you and you don't have to let the gift giver know about the return; we are happy to issue store credit equivalent to the merchandise total directly to you! To process a gift return, please email us at email@example.com with the Tracking Number and Shipping Zip Code.
Holiday Return Policy
You have until January 31 to return orders placed between November 1 and December 25. Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue immediately by emailing us at firstname.lastname@example.org with your Order Number & Billing Email Address
Return an Item or Order
- Please fill out the return form below to get your RMA and Return Instructions - Select the reason for returning the item in the drop-down menu. (Note: If you select "Other," please write the reason in the "Comment" field.) Click "Submit" at the bottom of the page.
- NOTE: If the form is not showing up in your browser please email email@example.com - Subject Line (RETURN REQUEST | ORDER #); with the following information-
- Subjet: RETURN REQUEST | ORDER #
- Your Name
- Your Order Number
- Reason for Return: Exchange, Replacement, Warranty, or In Store Credit
What if My Order Arrives Damaged?
Our vendors package all of our products well so they arrive on your doorstep safe and sound. Many of our vendors double-box items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.
- For instructions on how to order replacement parts, please see "Ordering Replacement Parts."
- If your ordered was delivered by Truck Freight or White Glove, please note the instructions below.
The best treatment, there and back. Here are the details of our luxurious Truck Freight and White Glove return policy.
- When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
- If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
- If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
- If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
- If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
- We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don't hesitate to seek our many resources .
Need Replacement Parts?
- Please email us at firstname.lastname@example.org with your order number and let us know what parts you need. We will be in contact with you within 24hrs to you to make sure we get exactly what you need shipped out.