Product Options -
Nearly every hand-made piece of furniture from Charleston Forge has premium options whether that is Size, Finish, Table Top, Upholstery, etc... If a product has options you will find those on the right side of our product photo(s). For more information on the options of this product please click on the “?” to the left of the dropdown menu, or click on the link just below the drop down. If you have questions or need assistance please calls us, we would be happy to help.
Craftsmanship and Materials –
Making beautiful furniture in America is our passion. Not a day goes by that we don't recognize how fortunate we are to live in the Blue Ridge Mountains of North Carolina and come to work every day right alongside true artisans who were raised in these rugged hills and who take great pride in everything they do. Whether they are forging hot metal or hand-planing a solid wood table top, you can see and feel a sense of hand in every piece they make. There are no high speed production lines -- each piece is made one at a time, by hand. Our furniture is beautiful and it is designed to be used -- not pampered.
And speaking of "not pampered", not only do we make residential furniture, we make furniture for restaurants, hotels, resorts, assisted living facilities, offices, conference rooms, kitchen cabinet suppliers, granite and marble fabrication houses (who need strong bases to support their heavy tops). We've made furniture for well known retailers such as Room & Board, Restoration Hardware, Crate & Barrel, and Bloomingdales, just to name a few. We even made a custom bed for a famous boxer who had a body almost as big as his ego.
Product Care -
Maintenance on the items is fairly simple - Dusting with a dry lint free microfiber cloth or anything without chemicals is ideal. All iron and protected table top surfaces can be cleaned easily with mild soap and warm water. We recommend furniture polish be used regularly, every 1-2 months or as needed based on use. We ship all of our copper tops with a wax coating and recommend that you wax your copper table every 1-2months.
Metal Care -- Do's
• Do clean periodically with mild soap and water.
• Do rinse and dry thoroughly.
• Do apply a good furniture wax one or two times a year.
• Do lightly buff with a soft cloth to produce a low sheen and warm luster.
Metal Care -- Dont's
• Don't use harsh abrasives or strong detergents.
• Not intended for outdoor use.
Wood Care -- Do's
• Do dust frequently with a 100% cotton cloth.
• Do clean wood with a damp cloth.
• Do cover the bottoms of all table-top accessories with felt.
Wood Care -- Dont's
• Do not clean wood with soap and water.
• Do not leave water standing on the wood.
• Do not use cleaners containing soap, oil, ammonia, or solvents.
• Do not place wood in direct sunlight.
• Not intended for outside use.
Warranty-
Charleston Forge products carry a warranty for one (1) year following the original invoice date.
Charleston Forge uses solid wood, fine leathers and fabrics, and other natural materials. Variation of color, stain, dye lot, etc. are to be expected. We believe these characteristics make each piece unique, and do not consider these variations to be a defect. Chips and scratches that occur from handling or use are not the responsibility of Charleston Forge. We do not warrant against wear, fading or shrinking on fabric or leather parts. Please note that foam seats will soften and conform with use and is not considered a defect. This warranty applies under conditions of normal residential use and does not apply to damage incurred as a result of negligence or misuse. This includes improper cleaning, exposure to chemicals, foreign substances, liquids, sunlight, accidents or any use for which the product was not intended. We shall, at our discretion, repair or replace items that fall under the terms of this warranty. We reserve the right to make changes in our designs, details and dimensions without notice.
During this warranty period, Timeless Wrought Iron will, at our option, repair or replace any such defective component without charge except for transportation, shipping and handling costs. A return merchandise authorization (R.M.A.) must be issued by us before returning any merchandise. All returns must be suitably packed to prevent further damage (preferably in the original carton). Craftsmanship or the use of natural materials may cause minor variations to occur from piece to piece. This warranty does not cover such minor differences. This warranty is in effect for products under normal use. No credit or allowance will be made for damages or defects resulting from abuse, improper maintenance, fire or natural disaster.
Shipping -
Shipping methods vary based on the size of your order from regular small truck delivery to semi truck.
To-your-door ground Shipping is Free on any order over $250.00! If you’re ordering a truck load, or need help carrying in and setting up we do offer White Glove Delivery services which can be selected during checkout as your preferred method of delivery.
For more detailed shipping information please visit our Shipping Section by clicking here
Lead Time -
The current shop lead time with Charleston Forge is 3-4 Weeks. Remember these items are hand-made and take time to build - We ask that you please be patient as the quality and selection are well worth the wait. If you need a project rushed please give us a call (800) 957-1178; We can sometimes accommodate a rush order but there will be a 15% up-charge for rush orders.
Returns -
Returns are easy - If you are not completely satisfied with this product you can return it within 45 days after receiving the item. Return merchandise is shipped back at your expense and it is your responsibility to package the items so they do not get damaged during transit. The only time you are not responsible for shipping charges is if the item was damaged in transit, or falls under the warranty section. This manufacture also charges a 15% restocking-fee if the item is coming back for reasons other than manufactures defects, or warranty claims.
No returns on custom items or custom alterations
